cogeco arris modem problems

Press the paperclip in for 3 seconds, then release.

0000075115 00000 n I *could* take the Ooma system out and temporarily place that inside the guest network instead of between the gateway and the modem.

0000120820 00000 n If it's every day, have you tried bypassing the router? Verify that the coaxial cable is connected from the cable port of the SB6141 to the cable outlet. 0000006505 00000 n

Internet Forum requires membership for participation - click to join. As you can see on July 28th around 4:00am an instance of the problem started which then lasted until I reset the modem just before noon. 0000072373 00000 n 0000075578 00000 n 0000013987 00000 n I did all the layman remedies on the tech support script, checked for loose cables etc. 0000076101 00000 n So aside from the Ooma phone system sitting in between, it is just like a direct connect to the modem. The internal side of the Ooma has a 172.35.x.x address and its own DHCP server that passes another IP in that range to the outward facing side of the gateway.

0000072126 00000 n Here's a graph of ping times from inside my LAN to the modem, and to the main webserver at www.ucsd.edu which is - at least physically - somewhat close to me. 0000075457 00000 n It's very unpredictable. Unplug the cable modem from the AC wall outlet and wait one minute. If not, I would look at your network. 0000044160 00000 n 0000073488 00000 n 0000071246 00000 n 0000075261 00000 n 0000072616 00000 n During the problem ping statistics to the modem were 100% packet loss, but the stats to the UCSD server were about 60% packet loss. 0000071785 00000 n 192.168.1.x seems to work though. After the reset completes everything is completely fine until the problem inevitably comes back days or weeks later. 0000008664 00000 n I have to do it enough that I put in all this ping infrastructure to keep an eye on it, as well as a networked power-strip so I can do the reset remotely (but not use the Cox website which usually doesn't work when the modem ends up in this state). 0000070422 00000 n 0000074652 00000 n By the way, I found an old link where someone appears to be describing a very similar problem with a different flavor of Arris modem: https://www.dslreports.com/forum/r28104006-Why-is-Arris-TM502G-interface-unreachable-when-net-drops. If you see signal related errors, I would look at you downstream power levels and your coaxial wiring. The reset has to happen on average once every couple of weeks, but I've had to do it multiple times within a 24-hour period as well.

Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. 0000005908 00000 n 0000131560 00000 n Dual band, 2.4 GHz and 5 GHz. 0000063954 00000 n Also my issue is intermittent so that is not easily explained through IP subnet conflicts, especially since the connection to the Internet itself does not down completely, instead suffering from high packet-loss. 0000071003 00000 n

Ever since I've had intermittent problems with the connection becoming very flaky, with very high packet loss until eventually nothing gets through. I want to look at some settings, so tried to access the admin UI. 0000070505 00000 n %PDF-1.4 %���� See thread on DSLReports about it. Can you post your signal levels from 192.168.100.1? Disconnect the coaxial cable from the modem. It's not *that* complicated , especially for purposes of the way the graphs are produced.

0000075359 00000 n Cogeco Arris Modem -can't access config manager UI I had the Arris TG3452 modem installed, and was set to bridge mode by tech. 0000025535 00000 n Wait until the Power, Receive, Send, and Online LEDs are solid. 0000073973 00000 n 0000141538 00000 n My guess would be a subnet conflict with one of the NICs but to be honest a Linux server is a bit over my head. 656 103 cable modem without issue. 0000074326 00000 n 0000071347 00000 n 0000074229 00000 n This modem features the latest in wireless Internet technology. I read the IP posting on the IP conflict and I don't think that pertains to my situation, since that describes a direct connection to the modem, not relying on DHCP to assign the IP address. Last night my Arris DCX-3600-M started rebooting on it's own every hour or two. I can see how problems might occur if the direct-connected system is not on the same subnet (192.168.100.x) and the mask is not set correctly. 0000007891 00000 n 0000073391 00000 n The gateway is actually an Ubuntu Linux server with 3 NICs.

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